You may have read of my battle with the New York Times.
After 5 weeks and one day I can report that I have finally won.
Last Friday (after two more somewhat snotty e-mails to the publisher and the president of the company) I received a call from a deeply apologetic Manager of Customer Care. She told me she was going to take care of this. Today, I got a full refund of the overcharges to my account.
She said it was a system failure.
I say when all else fails it helps to complain to the top guys.
After 5 weeks and one day I can report that I have finally won.
Last Friday (after two more somewhat snotty e-mails to the publisher and the president of the company) I received a call from a deeply apologetic Manager of Customer Care. She told me she was going to take care of this. Today, I got a full refund of the overcharges to my account.
She said it was a system failure.
I say when all else fails it helps to complain to the top guys.
(By the way, that's Sir Winston Churchill flashing the V for Victory sign. He was my 15th cousin.)
