Wednesday, June 11, 2008

Update: VICTORY!

You may have read of my battle with the New York Times.

After 5 weeks and one day I can report that I have finally won.

Last Friday (after two more somewhat snotty e-mails to the publisher and the president of the company) I received a call from a deeply apologetic Manager of Customer Care. She told me she was going to take care of this. Today, I got a full refund of the overcharges to my account.

She said it was a system failure.

I say when all else fails it helps to complain to the top guys.


(By the way, that's Sir Winston Churchill flashing the V for Victory sign. He was my 15th cousin.)

12 comments:

  1. Congratulations on getting your money back Catalyst. What are you going to do with the extra money?

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  2. I think SWMBO already has spent it at the grocery store. At least part of will feed my stomach!

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  3. I've said it before and I'll say it again - the family resemblance is striking...

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  4. Hmmm. I'm not sure how to take that.

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  5. Yay! Way to go. I also like to complain to somebody in authority. I find even the words 'can I please speak to/see the manager' often prompt much better service. x

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  6. Or "Please let me speak to your supervisor."

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  7. Except when those words bring the response "I am the manager"! haha. Then you know you are sunk, but you can sometimes follow up with a complaint to the the company, if it is a Franchise.
    Great news about the victory for the paper.

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  8. Whatever you do, if you are in the right, you just have to keep hammering until you win.

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  9. Win one for the Gipper. If not, win one for yourself. Good on you.

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  10. Thank yuh, thank yuh ver' much.

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  11. Maybe if you'd told them about your direct connections with Winston a little earlier in the saga...

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  12. Good point, anaglyph, I hadn't thought of that.

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