You may have read of my battle with the New York Times.
After 5 weeks and one day I can report that I have finally won.
Last Friday (after two more somewhat snotty e-mails to the publisher and the president of the company) I received a call from a deeply apologetic Manager of Customer Care. She told me she was going to take care of this. Today, I got a full refund of the overcharges to my account.
She said it was a system failure.
I say when all else fails it helps to complain to the top guys.
After 5 weeks and one day I can report that I have finally won.
Last Friday (after two more somewhat snotty e-mails to the publisher and the president of the company) I received a call from a deeply apologetic Manager of Customer Care. She told me she was going to take care of this. Today, I got a full refund of the overcharges to my account.
She said it was a system failure.
I say when all else fails it helps to complain to the top guys.
(By the way, that's Sir Winston Churchill flashing the V for Victory sign. He was my 15th cousin.)
12 comments:
Congratulations on getting your money back Catalyst. What are you going to do with the extra money?
I think SWMBO already has spent it at the grocery store. At least part of will feed my stomach!
I've said it before and I'll say it again - the family resemblance is striking...
Hmmm. I'm not sure how to take that.
Yay! Way to go. I also like to complain to somebody in authority. I find even the words 'can I please speak to/see the manager' often prompt much better service. x
Or "Please let me speak to your supervisor."
Except when those words bring the response "I am the manager"! haha. Then you know you are sunk, but you can sometimes follow up with a complaint to the the company, if it is a Franchise.
Great news about the victory for the paper.
Whatever you do, if you are in the right, you just have to keep hammering until you win.
Win one for the Gipper. If not, win one for yourself. Good on you.
Thank yuh, thank yuh ver' much.
Maybe if you'd told them about your direct connections with Winston a little earlier in the saga...
Good point, anaglyph, I hadn't thought of that.
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